First, if you’re contacted by an insurance adjuster, keep a good record of the call. Ask for their name, note the date and time of the call, and write down details, even if you don’t think these details will be important later.

It’s a good idea to write down any details you can remember regarding the event. Take pictures of the accident site as soon as possible, if you are able. These things can later be used to help you recall important information.